COVID-19 precautions

As a community, we are all aware of the concerns surrounding COVID-19. As an organisation and individuals, we are taking a rational, dynamic and considered approach to this situation.

We assure you that the health and welfare of our clients and our staff is paramount.


In response to the current environment, we have updated our COVID-19 precautions for in-person services and can also provide services via Telehealth.

In line with latest governmental and accrediting-body recommendations, we are continuing to offer in-person services in addition to Telehealth services. All circumstances are being appraised on an individual basis dependent on a multitude of factors including location/particulars of local environment, client health status and preference, but with health and safety (of our consultants and our clients) above all.

Where in-person services may be occurring, an extensive triage and precautionary framework has been developed; this includes, but is not limited to:

  • Appraisal of appropriate consultation-venue with necessity for social distancing practices throughout;
  • Client and staff screening for any ill-health, particularly respiratory/ cold-like symptoms and/ or any interaction with COVID-19 confirmed cases and/ or exposure sites and/ or instructed requirement/s to self-isolate for any reason/s;
  • Consideration of personal health and social circumstances and factors;
  • Additional sanitary precautions including personal hygiene/hand sanitisation and face masks (where appropriate);
  • Adherence to all Federal and State/Territory legislations and guidelines, as well as those provided by accrediting-bodies.

Throughout this challenging period, we endeavour to achieve continuity with all services irrespective of delivery modality to mitigate any potential impact on our client’s health.

If COVID-19 is present in your community, please conduct a self-check for common symptoms of COVID-19 prior to any in-person consultations with your consultant by clicking here. Please contact your consultant as soon as possible if symptoms are present, to confirm whether the consultation should proceed.

We will change and update our approach as the need arises; please do not hesitate to ask us if you have any questions or concerns about how we may adjust our services to suit your needs.

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