Services

Custodian Work Assist is a workplace rehabilitation provider, accredited with
WorkCover WA, providing return to work assistance for Workers’ Compensation,
Compulsory Third Party and Life Insurance claims. We care for our clients and aspire
to provide the highest possible standard of workplace rehabilitation services.

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Rehabilitation programs are provided for Workers’ Compensation and Compulsory Third Party claims and include an initial assessment and ongoing support to either assist the worker in their return to pre-injury/pre-accident duties, or in commencing a new position with a new employer (depending on the rehabilitation goal). Referrals can be made for this service by medical practitioners, employers, insurers, legal representatives and workers. It may include worksite, ergonomic or vocational assessments, depending on the needs and the overarching rehabilitation goal. The program also includes close liaison and collaboration with all key parties to develop, monitor, grade and adapt a return to work program for the worker. Services including work trial canvassing and job search assistance may be required for redeployment assistance.

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with determining the rehabilitation goal and subsequent planning of a graduated return to work program. This assessment is also useful in examining suitable duties, and it may also include review and recommendations regarding the work environment. A report will be provided with assessment findings and recommendations. The worksite assessment may be completed as part of a rehabilitation program, or as a one-off service for a compensable claim.

This is an assessment completed in the workplace which involves review of the worker’s workstation and provision of recommendations regarding modifications and equipment. It may involve review of seated and/or standing workstations, as well as vehicle ergonomic assessments. A report will be provided with assessment findings and recommendations. This may be completed as part of a rehabilitation program or as a one-off service for a compensable claim. Employers can also refer for this service privately.

This is an assessment completed in the home which involves review of the worker’s home environment and function when completing activities of daily living, including transfers and mobility, personal care and home maintenance tasks. This assessment is completed by an occupational therapist. It involves providing education regarding techniques and strategies to increase independence, as well as equipment, therapeutic aid and support service recommendations. A report will be provided with assessment findings and recommendations. This may be completed as part of a rehabilitation program or as a one-off service for a compensable claim.

Our team can attend case conferences with the worker and treating medical practitioner, generally as part of a rehabilitation program, in order to adopt a collaborative approach and to assist with guiding the rehabilitation process. This may also include other stakeholders, depending on what is required and what the worker feels comfortable with. Case conferences are generally completed face-to-face; however, they  can also be completed via teleconference. A case conference may include collaborative discussions regarding the worker’s recovery, progress, treatment plan, certificates of capacity, available duties in the workplace and modifications that may be required to support the worker.

Vocational assessments and transferable skills assessments are assessments completed with the worker if they are unable to return to their pre-injury/accident position. It is completed with a Psychologist or Rehabilitation Counsellor and involves a review of the worker’s work history, education and training, transferable skills, medical restrictions and interests to assist with identifying suitable alternative vocational options. It often includes analysis of the current labour market, including duties, training and qualifications, salary and job prospects. It may also include vocational counselling to assist with the worker’s adjustment to the change of rehabilitation goal.

Job search assistance is a service provided to assist workers in finding new employment if they are unable to return to their pre-injury/accident role. It includes a combination of face-to-face and telephone-based sessions, and covers content including resume development, cover letters, selection criteria, job seeking, job canvassing, interview skills and injury disclosure. The goal is to assist workers in developing skills to job search independently. Work trial canvassing is a service provided to locate a work trial with a host employer for the worker for either work hardening purposes, if the goal remains to return to their pre-injury position, or to assist with the redeployment process.

We provide an individualised occupational rehabilitation program for members, depending on their rehabilitation needs. Services include an initial assessment to identify rehabilitation goals and needs, and liaison with both medical and allied health practitioners. With a focus on problem solving, we provide tailored programs and strategies to best suit the member’s needs. Services may include worksite assessments, ergonomic assessments, case conferences, set up and monitoring of return to work programs, vocational counselling and job search assistance.

Custodian Work Assist can provide a range of customised training packages on a range of topics including manual tasks, ergonomics and mental health. Please contact us to find out more.

Job analyses may also be referred to as a job dictionary, duties manual or duties register. This involves an assessment in the workplace and report to document the duties and physical and/or psychological and cognitive demands of a role, in order to provide employers with resources to assist them in return to work planning for injured employees. It can be tailored, depending on the needs of the organisation.

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