CUSTODIAN WORK ASSIST

Supporting individuals on their journey to recovery and return to work through the provision of expert workplace rehabilitation services.

Contact Us E-Referral

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Our Difference

Custodian Work Assist are a Workplace Rehabilitation Provider, accredited with WorkCover WA, providing return to work assistance for Workers’ Compensation, Compulsory Third Party and Life Insurance claims.

We care for our clients and aspire to provide the highest possible standard of workplace rehabilitation services.

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Conveniently Mobile

Our Rehabilitation Consultants are conveniently mobile and can assist clients at a suitable location, such as their workplace, medical centre or home as needed.

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Industry Accreditation

All our consultants are qualified allied health professionals, well versed in implementing evidence-based practice.

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Client Centred Approach

Our team of Rehabilitation Consultants listen and are friendly, supportive and approachable.

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Outcome Focussed

Determined, passionate and committed to facilitate the earliest safe, medically appropriate and sustainable return to work.

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Treatment Provider Engagement

We believe in close collaboration with treatment providers to assist in facilitating a positive return to work outcome.

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Rehabilitation Programs

Rehabilitation Programs are provided for Workers’ Compensation and Compulsory Third Party claims and include an initial assessment and ongoing support to either assist the worker in their return to pre-injury/pre accident duties, or in commencing a new position with a new employer – depending on the rehabilitation goal. Referrals can be made for this service by medical practitioners, employers, insurers, legal representatives and workers. It may include workplace, ergonomic or vocational assessments, depending on the needs and the overarching rehabilitation goal. The program also includes close liaison and collaboration with all key parties to develop, monitor, grade and adapt a Return to Work Program for the worker. Services including work trial canvassing and job search assistance may be required for redeployment assistance

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Worksite Assessments

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with planning the rehabilitation goal and subsequent graduated Return to Work Program. This assessment is also useful in examining a worker who is on alternative or restricted duties, and it may also include review and recommendations regarding the work environment. A report will then be provided with assessment findings and recommendations. The Worksite Assessment may be completed as part of a Rehabilitation Program, or as a one-off service for a compensable claim

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Life Insurance Programs

We provide an individualised occupational rehabilitation program for members, depending on their rehabilitation needs. Services include an initial assessment to identify rehabilitation goals and needs, and liaison with both medical and allied health practitioners. With a focus on problem solving, we provide tailored programs and strategies to best suit the member’s needs. Services may include worksite assessments, ergonomic assessments, case conferences, set up and monitoring of Return to Work Programs, vocational counselling and job search assistance

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Worksite Assessments

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with planning the rehabilitation goal and subsequent graduated Return to Work Program. This assessment is also useful in examining a worker who is on alternative or restricted duties, and it may also include review and recommendations regarding the work environment. A report will then be provided with assessment findings and recommendations. The Worksite Assessment may be completed as part of a Rehabilitation Program, or as a one-off service for a compensable claim

Our services

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Ergonomic Assessments

This is an assessment completed in the workplace which involves review of the worker’s workstation and provision of recommendations regarding modifications and equipment. It may involve review of seated and/or standing workstations, as well as vehicle Ergonomic Assessments. A report is provided with assessment findings and recommendations. This may be completed as part of a Rehabilitation Program or as a one-off service for a compensable claim. Employers can also refer for this service privately

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Worksite Assessments

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with determining the rehabilitation goal and subsequent planning of a graduated Return to Work Program. This assessment is also useful in examining suitable duties, and it may also include review and recommendations regarding the work environment. A report will then be provided with assessment findings and recommendations. The Worksite Assessment may be completed as part of a Rehabilitation Program, or as a one-off service for a compensable claim

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Vocational Assessments

Vocational Assessments and Transferable Skills Assessments are an assessment completed with the worker if they are unable to return to their pre-injury/accident position. It is completed with a Psychologist and involves a review of the worker’s work history, education and training, transferable skills, medical restrictions and interests to assist with identifying suitable alternative vocational options. It often includes analysis of the current labour market, including duties, training and qualifications, salary and job prospects. It may also include vocational counselling to assist with the worker’s adjustment to the change of rehabilitation goal

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Job Analyses

Job Analyses may also be referred to as a Job Dictionary, Duties Manual or Duties Register. This involves an assessment in the workplace and ensuing report to document the duties and physical and/or psychological and cognitive demands of a role, in order to provide employers with resources to assist them in return to work planning for injured employees. It can be tailored, depending on the needs of the organisation

Our services

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Adjustment Counselling

This is a service provided to assist workers with adjusting to the impact of the injury on their daily life and return to work. Sessions can assist workers presenting with anxiety, depression, grief and loss, low motivation, anger and stress, and are designed to help them develop strategies to overcome barriers that may be impacting their rehabilitation and return to work. This may be completed as part of a Rehabilitation Program or as a specific service for a compensable claim

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Worksite Assessments

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with planning the rehabilitation goal and subsequent graduated Return to Work Program. This assessment is also useful in examining a worker who is on alternative or restricted duties, and it may also include review and recommendations regarding the work environment. A report will then be provided with assessment findings and recommendations. The Worksite Assessment may be completed as part of a Rehabilitation Program, or as a one-off service for a compensable claim

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Job Search Assistance

This is a service provided to assist workers in finding new employment if they are unable to return to their pre-injury/accident role. It includes a combination of face-to-face and telephone-based sessions, and covers content including resume development, cover letters, selection criteria, job seeking, job canvassing, interview skills and injury disclosure. The goal is to assist workers in developing skills to job search independently

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Worksite Assessments

This is an assessment completed in the workplace – most commonly with the worker and employer present – to assess the duties and physical demands of the worker’s usual role, in order to assist with planning the rehabilitation goal and subsequent graduated Return to Work Program. This assessment is also useful in examining a worker who is on alternative or restricted duties, and it may also include review and recommendations regarding the work environment. A report will then be provided with assessment findings and recommendations. The Worksite Assessment may be completed as part of a Rehabilitation Program, or as a one-off service for a compensable claim

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Training

Custodian Work Assist can provide a range of customised training packages on a range of topics including manual tasks, ergonomics and mental health. Please contact us to find out more

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When to refer?

It’s recommended that you refer to an approved Workplace Rehabilitation Provider if you encounter any of the following:

01 • Difficulty is encountered in identifying suitable duties to set up or progress a Return to Work Program

03 • A significant injury has been sustained or there has been an extended period off work

05 • There are other factors impacting on recovery and return to work

02 • Inability to return to the pre-injury/accident position, leading to redeployment assistance being required

04 • There has been a relationship breakdown between parties involved

E-Referral

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Our Team

Our friendly, passionate and professional team provide a client-centred, holistic and collaborative service, with a focus on engagement with treatment providers to achieve positive, safe and sustainable return to work outcomes.